Gartner's Hyperautomation Trends for 2024: A Comprehensive View

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The hyper-automation has become a fundamental strategy for contemporary companies. This principle entails the coordination of various technologies to detect, examine and automate corporate processes in a holistic manner. At the FlowFest'23 event, Paul Vincent, Senior Analyst Director at Gartner, outlined the hyper-automation trends for 2024, highlighting the changing nature of the technology landscape. A crucial element detected is the commoditization of some technologies, such as certain Robotic Process Automation (RPA) vendors. This article will examine the most salient trends proposed by Gartner, which promise to change the way companies incorporate hyper-automation.

Fusion Teams: Bridging the Gap between IT and Business

In recent years, organizations have seen a significant increase in the presence of Enterprise Technologists. Through the use of technologies such as Low-code and case management, these experts actively contribute to the development of applications, facing particular challenges of their context. This transformation has favored the formation of Fusion Teams, in which cooperation between IT and business areas is effectively carried out. These groups foster cross-functional cooperation, ensuring a mutual understanding of both technological and commercial details. In addition, the adoption of open standards, open standards, and Software as a Service (SaaS) is becoming increasingly important, enhancing innovation, interoperability and flexibility, as well as providing strong community support for Fusion Teams.

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Open Standards: Decreasing Skill Requirements

Open standards are essential to address the growing demands for skills and training in the field of hyper-automation. These standards enable organizations to adapt quickly to technological changes and encourage the creation of innovative and effective solutions in automated business processes. The various benefits of implementing open standards in this context are detailed here:

  • Process standardization: Tools such as BPMN (Business Process Model and Notation), DMN (Decision Model and Notation) and CMMN (Case Management Model and Notation) offer a common language for modeling business processes. This allows companies to create universal schemas that are understandable for different teams and platforms.

  • Reduced competency barriers: By establishing a standard language, organizations reduce the time and resources needed to train employees. Teams can more easily align with existing automation processes and contribute efficiently to organizational goals.

  • Promoting interoperability: Open standards enable frictionless integration between diverse technologies. This is crucial in environments where multiple systems must communicate and work together effectively and efficiently.

  • Adoption of contemporary automation platforms: Tools such as Flowable combine these open standards with low-code development capabilities, making it easy to create automated solutions. This enables non-technical users to participate in the development of enterprise applications, promoting collaboration between IT and business teams.

  • Ensuring resilience to future technological developments: By using open standards, the applications created are more flexible and adaptable to future innovations and changes in technology. This ensures that investments in automation are sustainable in the long term and able to evolve with the technological environment.

These points demonstrate the significant impact of open standards on the growth and adaptability of organizations seeking a more efficient approach to automating their processes.

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Composability and Integration: Pushing the Limits of RPA Further

  • In today's business world, entities are shifting their focus to investing in the development and maintenance of Robotic Process Automation (RPA) scripts, placing greater emphasis on extensive process automation. 

  • Modern technology tools are empowering business technologists, who previously had a more limited role, to become significantly involved in automation initiatives. This is achieved through the creation and reuse of components supported by Application Programming Interfaces (APIs).

  • This shift in strategic focus has the potential to reduce reliance on traditional RPA techniques. By focusing their efforts on the use of APIs, companies are fostering greater agility within a diverse and constantly evolving technology landscape.

  • By adopting this new perspective, companies are better prepared to respond quickly and effectively to market fluctuations and growing consumer demands, which can be crucial to maintaining their competitiveness.

  • The ability to create reusable and scalable solutions also promotes operational efficiency and can result in cost savings by reducing the time and resources required to develop automation solutions from scratch.

  • In summary, the trend towards greater integration of API-based components not only transforms the process automation landscape, but also offers a competitive advantage by giving companies the flexibility to adapt to a dynamic business environment.

The trends highlighted by Gartner emphasize the progressive nature of hyper-automation, highlighting the relevance of cooperation, standardization and integration. As companies continue to explore the complexities of digitization, these trends provide a roadmap for using hyper-automation to promote efficiency, innovation and expansion. By implementing these tactics, entities can position themselves at the forefront of technological progress, ensuring their competitiveness in an increasingly automated world.


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