Intelligent Automation in Customer Service

Finance
IT
HR
Customer Support
Legal
Supply Chain

Reduce response times, eliminate repetitive tasks and improve the customer experience with intelligent automation in Customer Care.

On 83 % of consumers expect much better experiences than they receive today. The intelligent automation enables teams to serve faster, with less friction and always up-to-date information.

- Zendesk

Intelligent automation allows Customer Care teams to work with less saturation, more focus and more quality. At Digital Robots we help transform the support experience: faster responses, smoother processes and a service that truly accompanies the customer.

¿Why automate Customer Service?

  • High ticket volumes

  • Many manual tasks (copy/paste, searches, validations)

  • Repetitive processes without added value

  • Delays in responses

  • Risk of errors and overflows

  • Customers who expect speed, accuracy and total availability

Intelligent Automation & Customer Service
Automates customer service

Processes of Customer Service we automate

Sorting and automatic ticket creation

  • Classification by theme and intent.

  • Support platform registration ( Zendesk, HubSpot, Salesforce, Freshdesk...).

  • Prioritization according to internal rules.

  • Direct shipment to the appropriate team.

Email processing and shared inboxes

  • Automatic reading of each email.

  • Extraction of key data(order, incident, customer...).

  • Classification and assignment to the corresponding area.

  • Archiving and registration to keep everything in order.

Automation of checks (KYC / customer data)

  • Identity and customer data verification in seconds.

  • Fewer errors and greater safety.

Claims management

  • Automatic collection of evidence.

  • Automated tracking and notifications.

 Automated returns and refunds management (RMA)

  • Verification of criteria.

  • Order or service inquiry.

  • Return number generation.

  • CRM registration and customer communication.

Document extraction and validation with IDP

  • Extraction of information sent by customers.

  • Validation according to your internal rules.

  • Updating in the required systems.

Why Digital Robots Digital Robots to Automate Customer Service?

Agent managing customer information with digital dashboards and automated processes.

Real-world experience in support automation and CX projects

Certified specialists in RPA, AI and IDP applied to Customer Service

Integration with your support systems

End-to-end methodology

Scalable architecture with traceability and control

Visible results in weeks

Let's talk about your project

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