Business automation 2026: business automation as a key driver of competitiveness
Business automationis establishing itself as the silent driver of the next wave of efficiency. According to a recent report, more than 73% of companiesincreased their investment in automation in 2025, and nearly 40% managed to reduce costs by at least 25%, thereby driving new, more agile and scalable operating models.
From promise to reality: business automation as an operational standard
By 2026, business automationwill cease to be an isolated project and become a cross-functional operating standard, driven by platforms that orchestrate processes, data, and people. The combination of generative AI, robotic automation, and advanced analytics will enable the integration of fragmented systems and eliminate critical bottlenecks in key back- and front-office areas.
Generative AI, autonomous agents, and hyper-personalized automation
The next frontier will be the convergence between generative AI and autonomous agents capable of designing, executing, and optimizing workflows in real time. It will combine content generation with operational decision-making.
They will read and extract data from documents, contracts, and records to contextualize actions.
They will cross-reference internal and external data (APIs, sensors, databases) in real time to obtain actionable insights.
They will propose decisions and plans with human supervision, providing explanations and alternatives.
They will enable hyper-personalized automation in finance, customer service, and supply chains, with clear value metrics and risk control.
Governance, talent, and metrics: the pillars for scaling automation in 2026
By 2026, the leaders who will reap the greatest returns from business automation will be those who combine strong governance, specialized talent, and impact metrics.
Algorithmic accountability frameworks: policies, audits, and transparency to manage bias.
Centers of excellence: standards, reusable components, and governance for scaling.
Dashboards focused on productivity, quality, and customer experience: KPIs and ROI in real time.
Training and culture: reskilling, business-IT collaboration, and continuous measurement.
Given this scenario, organizations that take action today will be able to transform business automationinto a competitive advantage that is difficult to replicate. Defining a clear roadmap, prioritizing high-impact use cases, and relying on expert partners will be decisive. To design and drive this strategy in a structured way, companies are invited to contact Digital Robotsand explore the next level of automation together.
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